Customer Satisfaction Survey (Resourcing) You have received this because you have used the services of Pendersons Ltd in the last 12 months and we were hoping you would take the time to complete our Customer Satisfaction Survey. It only takes a few minutes, (honestly!) and is an important means of understanding how we are performing for our customers. We do realise that surveys and questionnaires are not the most exciting thing to receive in your inbox so we thought we would at least try and make it more interesting for you and improve our response rate by including each person who completes and submits our survey in a prize draw for a £50 Marks & Spencer Voucher. The draw will take place at 10am on the 30th August and the voucher will be posted to the winner on the same day. We will also send you an email to let you know that the draw has taken place and whether you have won. There is no catch, We just want as much feedback as possible and we realise that time is at a premium for everyone. Go to top Organisation * Your Name * Phone * eMail address * Did we respond promptly & correctly to your initial work instruction? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent service Was our quotation in sufficient detail to meet all your requirements? * 0 1 2 3 4 5 6 7 8 9 10 0 not enough detail, 10 excellent detail Did our staff respond promptly to any queries raised at all stages? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How would you rate the quality of the finished work & our performance? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How well did our staff / plant / work meet your health, safety & environmental expectations? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How would you rate our valuation & invoicing processes? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 very efficient How would you rate our support for your business needs & customer service? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How did our workforce perform in adherence to contract requirements? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How did our workforce perform in adherence to the planning & work programming? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How did our workforce perform in skills to requirement? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How did our workforce perform in effort * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How did our workforce perform in helpfulness & politeness? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent Would you recommend Pendersons Ltd to others? * Yes No What did we do well? What could we have done better? How could we improve the quality of the services we provide you? If you are human, leave this field blank. Submit
