Customer Satisfaction Survey (Training) You have received this because you have used the services of Pendersons Ltd in the last 12 months and we were hoping you would take the time to complete our Customer Satisfaction Survey. It only takes a few minutes, (honestly!) and is an important means of understanding how we are performing for our customers. We do realise that surveys and questionnaires are not the most exciting thing to receive in your inbox so we thought we would at least try and make it more interesting for you and improve our response rate by including each person who completes and submits our survey in a prize draw for a £50 Marks & Spencer Voucher. The draw will take place at 10am on the 30th August and the voucher will be posted to the winner on the same day. We will also send you an email to let you know that the draw has taken place and whether you have won. There is no catch, We just want as much feedback as possible and we realise that time is at a premium for everyone. Go to top Organisation * Your Name * Phone * eMail address * How would you rate the overall service received from our office staff? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent service How would you rate the information provided by us? * 0 1 2 3 4 5 6 7 8 9 10 0 not useful at all, 10 excellent information provided How would you rate the venues provided by us? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How would you rate the overall quality and performance of our trainers & assessors? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent How would you rate our support for learners with specific needs? * 0 1 2 3 4 5 6 7 8 9 10 0 no support, 10 excellent support How would you rate the efficiency that we process certification and results? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 very efficient How would you rate our support for your business needs & customer service? * 0 1 2 3 4 5 6 7 8 9 10 0 very poor, 10 excellent Would you recommend Pendersons Ltd to others? * Yes No Are there any suggestions to improve the services we provide to you? Are there any additional services you would like us to provide? If you are human, leave this field blank. Submit
