Safety Bulletin – Close Calls / Good Calls

Safety Bulletin - Close Calls / Good Calls

Close Calls / Good Calls

Close Calls / Good Calls


    Reporting of Close Calls/Good Calls

    Reporting of Close Calls/Good Calls is a key safety step in the prevention of incidents and accidents.

    All of us have a part to play in ensuring ourselves and others get home safe every day without injury and we encourage that you identify and raise close and good calls.

    For a reminder A Close Call is defined as anything that has the potential to cause harm or damage.

    This includes the potential to:

  • Harm a person including minor, major injuries, and fatalities

  • Harm the environment and/or protected species

  • Damage railway infrastructure, plant, vehicles, tools, equipment, systems and information

  • A Close Call is something that could happen, whereas an incident has already taken place.

    For example, if a trip hazard is spotted it can be reported as a Close Call because someone could trip over it.

    If someone actually trips because of the hazard, it is then classed as an incident.

    What to do if you see a Close Call

    Safety is everyone’s responsibility, if you see something that could cause harm or damage follow these three steps:

  • RECOGNISE – Could it cause harm or damage?

  • RESPOND – What can you do? – Fix the situation, if you can do so safely


  • Always challenge unsafe behaviour – then report it

    Inform others around you so they are aware of any risk.

    Report – Always report Close Calls

    Reporting Close Calls means we can remove immediate risk, and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent a more serious incident from occurring.

    Remember that you can access the close call form via the Staff Intranet –

    It will also be available soon via the Pendersons Group App (iOS & Android)

    We want you to Keep Safe & Make Sure Everyone Goes Home Safe.

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